This tool is 100% focused on your customer service and experience.
Today's customers expect personalized solutions within minutes and 24h service across multiple channels. HubSpot Service Hub allows you to meet your customers' needs, manage their contacts in an agile and effective way and offer a unique brand contact experience.
How can Service Hub optimize the relationship with your costumers?
HubSpot Service Hub was born from the need to help brands exceed their costumers expectations. After all, we live in an era where having satisfied costumers is the big secret of a successful business.
Help Desk and Ticketing
Spend less time manually entering data and more time helping your customers succeed. Create ticket prioritization processes to create a help desk that prioritizes critical issues.
Knowledge base
Convert frequently asked questions (FAQs) into a searchable library of help articles, videos and documentation.
Live chat
Help your customers on your website in real time. Automatically direct customers to the right people in your support team and build more relevant relationships through contextual conversations.
HubSpot CRM
Automatically search all customer details and interaction history through HubSpot CRM.
Reports
View actionable data to improve customer service. Highlight key customer service requests (complaints, information requests, etc) with data-driven reports and measure team performance over time.
Automated Customer Service Processes
Eliminate unnecessary manual processes so your team can focus on solving customer problems. Empower customer service professionals to create personalized experiences.
Note: The features available may vary depending on the purchased HubSpot Service license.
All Costumer Service tools in an all-in-one platform
Service Hub brings all your customer service data and channels together in a single CRM platform so your business can integrate, retain and grow your customer base. The result? More satisfied customers at every stage of their buying journey.
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